Refund Policy

Last updated: November 8, 2026

1. What this page covers

This page is about money: when a refund is issued, how much, and where it goes. How to send a jersey back is explained on Returns & Exchanges. How to cancel before production is on Cancel or Change an Order. Together the three pages are the full picture.

2. When you get a refund

• You returned a jersey within 60 days of delivery, for any reason.
• You cancelled within 24 hours of ordering.
• A jersey arrived damaged, misprinted, wrong, or was confirmed lost, and you chose a refund over a replacement.
• We cancelled your order, for example because a crest could not be printed or belongs to someone else.

3. How fast

A refund is issued within 7 days of your return reaching us. For a cancellation, within 7 days of the cancellation being confirmed by email. For a damaged, faulty or lost order where we agree that no return is needed, within 7 days of that agreement.

“Issued” means we send the money back to your payment provider. How long the provider then takes to show it in your account depends on the provider and your bank; card and wallet refunds often appear within a few business days, but we cannot control that last step. If it has not appeared after a week, email us and we will send you the refund details to give to your bank.

4. How much

You get back what you paid for the returned jersey, including any personalisation add-on charged for it. Shipping was free, so there is no shipping charge to refund or deduct. Return postage is free too: we never take the cost of the return label out of your refund. There is no restocking fee.

If you return part of an order, the refund covers the jerseys you returned. If a discount was applied to the whole order, the refund is the amount actually paid for those jerseys.

Sales tax is not collected at checkout, so no tax line appears on the refund. Import duties or taxes charged by your country’s customs on a delivery to Canada, Australia or New Zealand are not collected by us; whether you can reclaim them depends on the destination country.

5. Where the money goes

Refunds go back to the payment method used at checkout. We cannot send a refund to a different card, account or person. If the original card has been closed or replaced, your bank normally passes the refund to the new card or account; contact your bank if you are unsure.

Gift orders are refunded to the person who paid. If the person who received the gift wants a different size, an exchange or store credit is usually the easier route.

6. Personalised jerseys

Personalised jerseys (your name and number, or your own crest) follow the same 60-day return rule as every other jersey, with the same free return label. Because a personalised jersey cannot be resold, we ask you to email us first so we can check the reason and, where it was our mistake, reprint it instead if you prefer.

Refunds for personalised jerseys follow the same timing as everything else: within 7 days of the return reaching us.

7. Store credit

Instead of a refund you can ask for store credit. Store credit never expires and can be spent on any jersey on jerzo.shop. It is issued for the same amount as the refund would have been. You can ask for it in your return email; you cannot convert store credit back to money later, so choose the refund if you are unsure.

8. Damaged, faulty, wrong or lost

Our mistake costs you nothing. Email us within 60 days of delivery with your order number and a photo. You choose: a replacement jersey (free shipping, same processing and transit times) or a refund. If the carrier confirms a parcel lost, or the full transit window has passed and nothing has arrived, contact us and we will help with a replacement or refund.

9. Payment disputes

If something went wrong, please email us before opening a dispute with your bank or payment provider. Most issues are solved in one or two emails, and a dispute freezes the order while the provider investigates, which usually makes a refund slower, not faster. If you have already opened a dispute, tell us and we will answer the provider with the order details.

10. Refund questions

Is any fee taken off my refund?

No. No restocking fee, no handling fee, no return postage deduction.

When does the 7 days start?

When your return reaches us, or when your cancellation is confirmed by email.

Can I get the refund to another card?

No, refunds go to the original payment method only.

I returned two of five jerseys. What do I get back?

The amount you paid for those two jerseys.

Can I have store credit instead?

Yes. Store credit never expires.

My refund is late. What now?

Email us with your order number. We send the refund confirmation that your bank can trace.

12. Worked examples

One jersey, change of mind

You paid 32.99 for a blank lace-up sweater. You return it on day 40 with the free label. It reaches us; within 7 days we issue 32.99 back to the card you paid with. Nothing is deducted.

Team order, partial return

A coach orders eight custom youth jerseys. Two players move away before the season starts. The coach emails us, returns those two jerseys with one free label, and gets back what was paid for those two, within 7 days of the parcel reaching us. The other six jerseys stay with the team.

Cancelled in time

You order at 9 pm and notice at 8 am the next morning that the number should be 17, not 71. You email us within the 24-hour window. Either we change the number before production, or, if you prefer to cancel, we confirm the cancellation and issue the full refund within 7 days of that confirmation.

Faulty print

A jersey arrives with a smudged letter. You email a photo. We agree it is our fault and that you need not send it back. You pick a refund; it is issued within 7 days of that agreement.

13. What you will see

When a refund is issued we send an email to the address used at checkout with the amount and the date. Keep it until the money shows in your account. On your bank or card statement the refund usually appears as a credit from the same merchant name as the original payment. If you cannot match it, forward our email to your bank; it contains everything they need to trace it.

14. Refunds and the order record

After a full refund the order is marked refunded in our system. After a partial refund it stays open with the refunded jerseys marked. If you later want to reorder the same design, the product page has everything you need; your earlier name and number are not saved for reuse, so type them again and check the spelling.

15. Words used on this page

• Issued: we have sent the refund to your payment provider.
• Reaching us: the return parcel has been delivered to the return address on your label.
• Confirmed: we have emailed you that your cancellation went through.
• Original payment method: the card, wallet or account used at checkout.
• Store credit: a balance you can spend on jerzo.shop; it never expires.

16. Why it is this simple

A refund policy should fit on a napkin: 60 days, free label, money back within 7 days of the return reaching us. Everything else on this page only explains those three numbers. If a rule here ever looks like it takes something away from them, it is badly written and we want to know: email [email protected].

17. Currency and exchange rates

Prices on jerzo.shop are in US dollars and refunds are issued in US dollars for the same amount. If you paid from an account in Canadian, Australian or New Zealand dollars, your bank or payment provider converted the payment when you ordered and converts the refund again when it arrives. Exchange rates move, and providers sometimes charge their own conversion fees, so the amount in your local currency can differ slightly from what you saw on your statement at purchase. We refund the full US dollar amount; the conversion is between you and your provider.

18. When we cancel an order

Sometimes we have to cancel an order ourselves. Examples: a crest link that cannot be opened and no replacement file arrives, a crest or name that belongs to a team, league or brand the customer has no rights to, or an address we cannot ship to. In each case we email you first and explain why. If the order cannot go ahead, the full order total is refunded within 7 days of our cancellation email, to the original payment method.

19. Add-ons and personalisation charges

Some personalisation fields carry a small add-on price, charged only when you fill them in. That add-on is part of what you paid for the jersey, so it is included in any refund for that jersey. A refund never leaves the add-on behind.

20. Keeping your refund on track

• Use the prepaid label we email you, so the parcel is linked to your order.
• Keep the drop-off receipt until the refund email arrives.
• Put your order number in every email.
• Tell us early if you will be travelling or your card is about to change.

Small things like these let us match the return on the day it arrives and keep the 7-day clock short.

21. Exchanges are not refunds

If you asked for an exchange, no money moves: we start the new jersey once your return reaches us, and it ships free. If the new jersey costs less, for example a youth size instead of an adult size, we refund the difference within 7 days of the return reaching us. If it costs more, we email you before starting it.

11. Refunds outside these rules

If your situation is not covered here, write to us. We look at each case and answer within 24 hours on business days. Nothing on this page limits rights you have under the consumer law of the country you live in.

Contact us

Questions about this page go to [email protected]. Email is our only support channel. We reply within 24 hours on business days.

Postal address: Jerzo, 10860 Knights Rd, Philadelphia, PA 19154, US. This address is for written notices; please email before sending anything by post.