Contact Us

Last updated: November 8, 2026

1. How to reach us

Jerzo runs on email. No phone line, no live chat, no social inbox. One address, one queue, every message answered in writing.

Write to [email protected]. A real person reads every message and replies within 24 hours on business days. Business days are Monday to Friday, excluding US public holidays. A message sent on a Saturday morning is answered by the end of Monday.

Why email only? Because hockey jerseys come with details: sizes, spellings, numbers, collars. Written answers stop mistakes. You can scroll back and see exactly what we told you, and we can see exactly what you asked.

2. Business details

The address above is our business address. It is not a store or a returns counter. Please do not visit in person or post returns there unless our return email tells you to; returns always go to the address printed on the free return label we send you.

3. What to put in your message

One complete email gets one complete answer. Missing details mean a second round. Here is what helps.

For any order question

• Your order number (it starts with # in your confirmation email).
• The name and email address used at checkout.
• Which jersey or jerseys the question is about, if the order has more than one line.

For a change to lettering

• The exact new name, letter by letter, in the case you want.
• The exact new number, 0 to 99.
• Which line of the order it applies to.

Changes are possible within 24 hours of ordering. After that the jersey may already be in production. See Cancel or Change an Order.

For a sizing question

• The Jerzo product you are looking at.
• A measurement from a jersey you already own: across the chest, laid flat, and length from the top of the shoulder to the hem.
• Whether you wear shoulder pads or goalie gear underneath.

Our Size Guide explains how to take those measurements.

For a problem with a delivered jersey

• Your order number.
• Clear photos: the whole jersey front and back, plus a close-up of the problem.
• A photo of the shipping label if the parcel was damaged.
• What you would like: replacement, exchange, return or refund.

For a crest jersey

• Your order number.
• A working link to the crest image, if you need to replace the one you sent.
• Confirmation that you own the crest or have permission to use it.

4. Where your question belongs

Many answers are already written down. This table points you to the right page, and tells you when to email instead.

5. Team and group orders

Ordering jerseys for a whole bench works through the normal cart. Add one cart line per player. Each line carries its own size, colourway, name and number. Mixed sizes and mixed cuts are fine in one order; a goalie cut and youth sizes can sit in the same cart as adult skater jerseys.

Before you place a large order, email us with:

• The product or products you plan to use.
• How many jerseys, and the size spread.
• Whether all players need the same colourway.
• The date you need them by, so we can tell you honestly whether 1–3 business days of processing plus 7–14 business days in transit fits.

Shipping stays free on group orders, with no minimum. We do not print team names, league marks or logos you do not own. If your club has its own crest, look at the crest jersey.

6. Gifts

Buying a jersey for someone else? You can ship it straight to them. Enter their address at checkout. If you are not sure of their size, consider a blank jersey, which follows our standard 60-day return rule with a free return label. Personalised jerseys follow the rule on our Returns & Exchanges page, so check the spelling of the name twice.

7. What happens after you email

1. Your message lands in our support inbox.
2. Within 24 hours on business days, you get a written reply.
3. If we need something from you, such as a photo or a measurement, we ask once, clearly.
4. When the issue is solved, we tell you what we did: change made, return label sent, refund issued.

If you do not see our reply, check your spam or promotions folder for mail from [email protected], and add the address to your contacts.

8. Keep it safe

We will never ask for your full card number, security code, bank login or account password by email. Payment happens only on the checkout page. If you get a message claiming to be us and asking for any of those, do not reply, and forward it to [email protected].

Only send us what we need. A crest link, a lettering spelling, a size question. Personalisation details and crest files are deleted 30 days after delivery. Read the full Privacy Policy for how we handle personal data.

9. Quick answers before you write

How long until my jersey ships?

Processing takes 1–3 business days. Transit takes 7–14 business days to the US, Canada, Australia and New Zealand.

Can I fix a typo in the name?

Yes, if you email within 24 hours of ordering. After that, production may have started.

Do I get a proof?

No. We do not send a proof or mockup before production. The live preview on the product page and your typed text are what we print.

How much is shipping?

Free to all four countries we ship to, with no minimum.

How long do I have to return?

60 days, with a free return label. Refunds are issued within 7 days of receiving your return.

More answers live in the FAQs and the Help Center.

10. Write to us

Email [email protected] or open a support ticket. Short subject, order number, exact details. We will take it from there.

11. Tone and fair use of support

We keep our replies short and specific. If a policy applies, we quote the number, not a paragraph of legal text. If we made a mistake, we say so and fix it. If a request falls outside our policies, we explain why and what we can offer instead.

Please send one email per order rather than several separate messages on the same topic. Replying in the same thread keeps the history together and makes our answer faster. If your question covers two orders, list both order numbers in one message.

We answer in English. Short, plain sentences work best. If English is not your first language, write the way that is easiest for you and include photos where they help; we will do our best to understand and reply clearly.

12. Before you hit send: a checklist

• Order number in the subject line, if you have one.
• The product name, size and colourway you are asking about.
• Exact lettering, if your question is about a name or number.
• Photos attached, if something arrived wrong or damaged.
• No card numbers, no passwords, no security codes.

That checklist turns most questions into a one-reply fix. Then get back on the ice.

13. Common situations, and what we do

You typed the wrong size

Email within 24 hours of ordering with the order number and the correct size. If production has not started, we change it. If the 24 hours have passed, the jersey goes ahead as ordered, and you can use our Returns & Exchanges process once it arrives.

You want to add a jersey to an order you already placed

Place a second order for the extra jersey. Shipping is free, so a second order costs nothing extra to ship. Let us know both order numbers if you would like them sent close together; we will tell you honestly whether that is possible.

Your parcel shows no movement

Allow the full window first: 1–3 business days of processing plus 7–14 business days in transit. If that window has passed with no update, email us with your order number and we will look into it. Check Order Tracking before you write.

The jersey arrived with a print fault

Send photos of the whole jersey and a close-up of the fault, plus your order number. We review it and reply with the next step within 24 hours on business days.

You moved after ordering

Email the new address as soon as you can. Before the parcel ships, we can usually update it. After it ships, the address may not be changeable; we will tell you what the options are.

Your crest link stopped working

Reply with a new working link to a PNG or JPG. Until we have a printable file, the crest jersey cannot go into production. If the file is too small or blurry to print clearly, we email you to ask for another.

You received someone else’s jersey

Email us with your order number and a photo of what arrived and its label. We will sort it out with you, and a return label is on us.

You want a receipt or invoice

Your order confirmation email is your receipt. If you need it resent or need an address shown on it, email us with the order number.

You are not sure the jersey you want is right for your sport

Our jerseys are designed as hockey jerseys: long sleeves, V-neck, mesh, cut roomy for pads. Many people also wear them for ball hockey, roller hockey or simply as a fan sweater. If you have a specific use in mind, tell us and we will tell you what we know about the fit and style.

You want to know more about a colourway

Each product page lists its colourways by name. If you want to match an existing set of jerseys, email us a description and a photo, and we will give our honest view on how close the match is likely to be.