Help Center
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Help at a glance
- Free shipping to the US, CA, AU and NZ. 1–3 business days processing, 7–14 business days transit.
- Change or cancel within 24 hours. 60-day returns, free return label.
- Refund within 7 days of receiving your return. Store credit never expires.
- Email [email protected]. Reply within 24 hours on business days.
1. How to use this page
Every Jerzo support topic starts here. Find your topic below, read the short summary, then follow the link to the full page. Most questions end there. If yours does not, the last section tells you how to reach us.
Short version of how we work: you pick a hockey jersey, you letter it or leave it blank, we print it, and it ships free from the USA. Everything else on this page is detail.
2. Choosing a jersey
Jerzo sells hockey jerseys only, in two families. Custom jerseys carry the name and number you type. Blank jerseys carry no lettering and no logo. Within both families you choose a cut: adult, youth, women’s or goalie.
- Custom Hockey Jerseys: name up to 12 characters, number 0 to 99.
- Blank Hockey Jerseys: solid, striped, chevron, pinstripe, fade and plaid designs.
- Goalie Cut Jerseys: extra room for pads.
- Youth Hockey Jerseys: Youth S to Youth XL.
- Lace-Up Collar Jerseys: choose a lace-up or crew collar.
Not sure where to begin? The shop shows every jersey on one page.
3. Products and sizing
Our jerseys are long-sleeve, V-neck hockey jerseys in mesh fabric, 100% polyester, with design and lettering printed or sublimated in. Machine wash, tumble dry low.
Sizes: adult S to 4XL, youth Youth S to Youth XL, women’s cut XS to 2XL, goalie cut S to 3XL. Adult 3XL and 4XL, and goalie 3XL, cost $3 more.
The easiest way to choose: lay a jersey you own flat, measure across the chest and the length, and compare. Goalies measure over their gear. Kids often go one size up to last a season. The Size Guide walks through every case.
4. Personalising your jersey
On custom jerseys you fill in fields above the Add to cart button. Name, up to 12 characters. Number, 0 to 99. On most designs, a lettering style: straight block or arched block. A live preview shows the text over the product image.
We print exactly what you type. We do not send a proof before production. Check spelling twice. We do not print team, league, brand or real player names or logos; orders asking for them are cancelled and refunded.
The crest jersey takes a link to your own crest image plus a checkbox confirming you own it or have permission to use it. Details: Intellectual Property Policy.
5. Ordering
Add each jersey to the cart with its options. For a team, add one line per player. Check out with your email address; an account is optional. You get an order confirmation email with your order number. Keep it: every support answer starts with that number.
Need to change something? You have 24 hours. Email us with the order number and the change. After 24 hours the jersey may already be in production. Full rules: Cancel or Change an Order.
6. Shipping and delivery
We ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four with no minimum. Orders ship from the USA.
| Destination | Processing | Transit | Shipping cost |
|---|---|---|---|
| United States | 1–3 business days | 7–14 business days | Free |
| Canada | 1–3 business days | 7–14 business days | Free |
| Australia | 1–3 business days | 7–14 business days | Free |
| New Zealand | 1–3 business days | 7–14 business days | Free |
Orders to Canada, Australia and New Zealand may be subject to import duties or taxes depending on the destination country. Read more on Shipping & Delivery.
7. Tracking an order
When a tracking number is available, we email it to you. You can also enter your order number and billing email on Order Tracking to see your order status. If the full processing and transit window has passed without delivery, email us.
8. Returns and exchanges
You have 60 days from delivery to return a jersey. Email us to start; we send a free return label, including for change-of-mind returns. To exchange for a different size, return the original and order the new size. Personalised jerseys follow a specific rule, so read Returns & Exchanges before ordering a lettered jersey.
9. Refunds
We issue your refund within 7 days of receiving your return, back to the original payment method. Banks can take a few extra days to show it. Prefer store credit? It never expires. Details on the Refund Policy.
10. Payments
Available payment methods are shown at checkout. We do not collect sales tax at checkout. Never send card details by email; we will never ask. See Payment Methods.
11. Account and privacy
An account is optional and lets you see past orders. Personalisation details and crest files are used only to make your order and are deleted 30 days after delivery. The Privacy Policy explains what we collect and why. Our Terms of Service cover the rules of using the store; they are governed by the laws of Pennsylvania.
12. Rights and reporting
If you own a mark or design and believe it appears on our site or in an order without permission, see DMCA and our Intellectual Property Policy for how to report it.
13. Quick answers
Is shipping really free?
Yes. Free to the US, Canada, Australia and New Zealand, no minimum.
How long until it arrives?
1–3 business days of processing, then 7–14 business days in transit.
Can I fix a typo?
Within 24 hours of ordering, yes. Email us right away.
Do you send proofs?
No. We print what you type. Use the live preview.
How do returns work?
60 days, free return label, refund within 7 days of receiving the return.
More in the FAQs.
14. Every support page
- FAQs
- Size Guide
- Order Tracking
- Shipping & Delivery
- Cancel or Change an Order
- Returns & Exchanges
- Refund Policy
- Payment Methods
- Privacy Policy
- Terms of Service
- Intellectual Property Policy
- DMCA
- Contact Us
- Submit a Ticket
- About Jerzo
- Sitemap
15. Still stuck?
Email [email protected] with your order number and the exact details. Or open a support ticket with a pre-filled subject. We reply within 24 hours on business days.
Jerzo, 10860 Knights Rd, Philadelphia, PA 19154, US.
16. Common problems, solved fast
The preview shows my name cut off
Names up to 12 characters fit. If a long name looks tight, try straight block lettering instead of arched block. The preview is a guide to spacing; the final lettering is sized by the design.
Checkout shows no shipping option
We only ship to the US, Canada, Australia and New Zealand. Check that the country in your address is one of those four. If it is and you still see no option, email us.
I did not get a confirmation email
Check spam and promotions folders. Still nothing after an hour? Email us with the name and email used at checkout and we will confirm the order.
I want the same jersey for my kid
Several designs come in adult and youth versions with matching colourways. Look in Youth Hockey Jerseys.
I am a goalie and jerseys never fit
Try the goalie cut, wider in the body and sleeves for pads. Measure over your gear first.
17. Guides by situation
Buying for a rec or beer-league team
Pick one design for everyone, such as the custom two-stripe jersey. Collect each player’s size, name and number in a list first. Then add one cart line per player. Email us before ordering a large group with the quantity and the date you need the jerseys, so we can tell you honestly whether 1–3 business days of processing plus 7–14 business days in transit fits.
Setting up a pickup group
Order a light set and a dark set of blank solid practice jerseys, for example Glacier & Midnight and Midnight & Cyan. Two teams can split in seconds, and nobody needs a name on the back.
Kitting out a learn-to-skate group
Look at Youth Hockey Jerseys. Sizes run Youth S to Youth XL. Many parents size up one step so the jersey lasts over growing shoulder pads. Blank youth jerseys are the easy choice for programs where kids change groups often.
Dressing a goalie
Measure the jersey your goalie wears over a chest protector today, then compare with the goalie notes in the Size Guide. Choose the custom goalie cut for a name and number, or the blank goalie cut for practice.
Club with its own crest
Use the crest jersey. Have a clear PNG or JPG of the crest ready in a shared folder, and confirm you own it or have permission. We print it as sent with no proof; an unprintable file means we email you for another before production.
Pond and backyard rink
The pond plaid jersey and the fade jersey are made for outdoor ice. Wearing a hoodie underneath? Go up one size.
Buying a gift
Not sure of the size? A blank jersey follows our standard 60-day return rule with a free return label. For a lettered jersey, double-check the spelling of the name before paying; there is no proof step.
18. Our support standards
- Every email gets a written reply within 24 hours on business days.
- Answers quote the real numbers from our policies, not vague promises.
- If we get something wrong, we say so and fix it.
- We never ask for card numbers, security codes or passwords.
- We never pressure you with timers, fake stock counts or invented reviews.
19. Order lifecycle, start to finish
| Stage | Timing | What you can do |
|---|---|---|
| Order placed | Day 0 | Check the confirmation email; change or cancel within 24 hours |
| Processing | 1–3 business days | Wait; changes after 24 hours may not be possible |
| Shipped | After processing | Watch for a tracking email when a number is available |
| In transit | 7–14 business days | Check Order Tracking |
| Delivered | End of transit | Try it on; 60-day return window starts |
| Return received | When it reaches us | Refund issued within 7 days, or choose store credit that never expires |
Every stage above links back to a written policy, so you always know what comes next and how long it takes.
20. Words we use
- Custom: a jersey printed with the name and number you type.
- Blank: a jersey with no name, number, crest or logo.
- Goalie cut: wider in body and sleeves for pads.
- Lace-up / Crew: the two collar choices on lace-up styles.
- Colourway: the colour combination of a design, such as Midnight & Cyan.
- Business day: Monday to Friday, excluding US public holidays.