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\nWrong size, wrong feel, changed your mind: send it back within 60 days of delivery and we pay the postage. That is the whole rule. This page explains the steps. Money questions, like when the refund lands and on which payment method, live on our Refund Policy page.
\nPlease send the jersey back clean and without added patches, writing or alterations. Tags or packaging are not required, but they help us find your order faster if the return slip goes missing.
\nPersonalised jerseys (your name and number, or your own crest) follow the same 60-day return rule as every other jersey, with the same free return label. Because a personalised jersey cannot be resold, we ask you to email us first so we can check the reason and, where it was our mistake, reprint it instead if you prefer.
\nBefore you print your order: personalised jerseys are printed exactly as typed in the Name, Number and Crest fields. There is no proof step. Check spelling, spacing and number before checkout, and if you notice a mistake afterwards, email us within 24 hours so we can change it before production. See Cancel or Change an Order.
\nFor the own-crest jersey, we only print crests you own or have permission to use. An order with a crest that belongs to a team, league or brand you have no rights to is cancelled and refunded in full before printing.
\nWe reply within 24 hours on business days with a prepaid return label and the return address. Do not post a parcel to us without that email: unannounced parcels are hard to match to an order and take longer to process.
\n| Situation | \nWindow | \nReturn postage | \nOutcome | \n
|---|---|---|---|
| Change of mind, blank jersey | \n60 days from delivery | \nFree label | \nRefund or exchange | \n
| Change of mind, personalised jersey | \n60 days from delivery | \nFree label | \nRefund or exchange; email us first | \n
| Wrong size ordered | \n60 days from delivery | \nFree label | \nExchange or refund | \n
| Damaged, misprinted or wrong item | \n60 days from delivery | \nFree label | \nReplacement or refund | \n
An exchange is a return plus a new order that we create for you. Tell us the new size, colourway or collar in your return email. Once your return reaches us, we start the new jersey; it then follows the normal 1–3 business days of processing and 7–14 business days of transit, with free shipping.
\nIf you want the new jersey sooner, you can place a new order yourself straight away and return the first one for a refund. Either way works; the free return label is the same.
\nFor personalised exchanges, tell us the exact name and number for the new jersey. We print it as written in your email.
\nFold the jersey, put it in any mailer or bag, stick the prepaid label on the outside and drop it off as the label instructs. Keep the drop-off receipt until your refund or exchange is done.
\nThere is no strict ship-by date printed on this page. Please send the parcel soon after you receive the label so it reaches us well within the process; if something holds you up, email us and we will help.
\nWhen your return reaches us we check that the jersey matches the order and email you. For a refund, the money is issued within 7 days of the return reaching us. For an exchange, the new jersey goes into production. If the return does not match the order, we contact you before doing anything else.
\nOur mistake, our cost. If a jersey arrives with a print fault, a hole, the wrong size or the wrong lettering compared with what you typed, email us within 60 days of delivery with your order number and a photo. We send a free return label, or where a return makes no sense, we may ask you to keep the item. You choose a replacement or a refund.
\nIf the lettering matches what was typed at checkout but contains a spelling mistake you made, it is treated like any other personalised return under section 3.
\nIf you prefer store credit instead of a refund, ask for it in your return email. Store credit never expires and can be used on any Jerzo jersey.
\nNo. Every return gets a free prepaid label, also for change of mind.
\nYes, within 60 days of delivery, with a free label. Email us first so we can check the reason; if it was our mistake we can reprint instead.
\nYes. Return any number of jerseys from an order. The rest of the order is not affected.
\nNo problem. Any mailer or bag works with the prepaid label.
\nThe person who received it can contact us with the order number. Refunds go to the original payment method; store credit is an option if the buyer agrees.
\nWithin 7 days of the return reaching us. See the Refund Policy for how it reaches your account.
\n| Step | \nWho | \nWhen | \n
|---|---|---|
| Email us with order number and reason | \nYou | \nWithin 60 days of delivery | \n
| Reply with prepaid return label | \nJerzo | \nWithin 24 hours on business days | \n
| Drop the parcel off | \nYou | \nSoon after you get the label | \n
| Return reaches us and is matched to the order | \nCarrier, then Jerzo | \nDepends on carrier transit | \n
| Refund issued, or exchange jersey started | \nJerzo | \nRefund within 7 days of the return reaching us | \n
Returns from outside the United States work the same way. You still get a free return label and the same 60-day window. Cross-border return parcels can take longer in transit than domestic ones, so please send yours soon after you get the label. If the carrier or customs asks you for anything while the parcel is on its way back, contact us and we will help.
\nAny duties or taxes you paid on import are set by your country, not by us. Whether they can be reclaimed on a return depends on the destination country’s rules; your carrier or local customs office can tell you more.
\nCoaches and team managers often order a whole roster at once. If a few players need a different size, collect all the changes into one email: order number, which jerseys come back, and the new size for each. One return parcel with one label keeps things simple. The 60-day window counts from the delivery of the parcel each jersey came in.
\nFor personalised team jerseys, the same rule as section 3 applies to every jersey: free return within 60 days, email first, reprint offered when the mistake was ours.
\nA lot of returns are about fit, and some of them are avoidable. Hockey jerseys are cut roomy on purpose, so they go over shoulder pads. If the jersey feels big without pads, try it with gear on before deciding. Goalie cut jerseys are wider again, for chest and arm protection. If you are unsure, email us the chest measurement of the jersey laid flat and we will tell you which size to exchange into. The Size Guide explains the measurement.
\nWe keep this policy simple because most customers use it fairly. If we see repeated returns that look like a jersey was worn for a season and sent back, we will contact you to talk about it before refusing anything. We never refuse a return within 60 days without explaining why by email first.
\nYou order a blank two-stripe jersey in L. It fits tight over pads. You email us on day 12 asking for XL. We send a free label; you post the L back. When it reaches us, the XL goes into production and ships free, 1–3 business days plus 7–14 business days in transit.
\nYou order a custom lace-up sweater with your name. Three weeks later you decide you prefer the crew collar after all. You email us, we check the reason and send a free label. You return it; we issue the refund within 7 days of the return reaching us, or start a new crew-collar jersey if you want an exchange.
\nYour youth jersey arrives with the number printed off-centre compared with our other jerseys of that design. You email a photo. Our mistake: you choose a reprint or a refund, and the return label is free. If a return makes no sense for a faulty item, we may tell you to keep it.
\nThis policy covers every order placed on jerzo.shop and shipped to the United States, Canada, Australia or New Zealand. It does not reduce any right you have under the consumer law of the place you live; where that law gives you more, you get more. If this page and an email from us ever seem to disagree, the version that is better for you applies, and we will correct the other one.
\nQuestions about this page go to support@jerzo.shop. Email is our only support channel. We reply within 24 hours on business days.
\nPostal address: Jerzo, 10860 Knights Rd, Philadelphia, PA 19154, US. This address is for written notices; please email before sending anything by post.
\nKeep the return label email until your refund shows. If a label does not arrive within one business day of our reply, write back to support@jerzo.shop and we will send a fresh one. See the Refund Policy for timing.
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