To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Last updated:
\nTwo things open your order status: the order number and the billing email you used at checkout.
\nIf you created an account, you can also log in and see every order under your account’s order history.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but payment has not been confirmed. | \nComplete payment at checkout, or email us if you believe you already paid. | \n
| Processing | \nPayment received. Your jersey is being prepared and printed. This takes 1–3 business days. | \nNothing. Changes and cancellations are possible only within 24 hours of ordering. | \n
| Shipped | \nThe parcel has left us and is on its way from the USA. | \nWatch for a tracking email when a tracking number is available. | \n
| In transit | \nThe carrier is moving the parcel. Transit takes 7–14 business days. | \nAllow the full window before worrying. | \n
| Out for delivery | \nThe carrier expects to deliver soon. | \nMake sure someone can receive it, or that a safe place is available. | \n
| Delivered | \nThe carrier reports the parcel as delivered. | \nCheck mailbox, porch, neighbours and building reception. Not there? Email us. | \n
| Delivery exception | \nThe carrier hit a problem: address issue, failed attempt, held parcel. | \nEmail us with the order number so we can help sort it out. | \n
| Cancelled | \nThe order was cancelled, by you within 24 hours or by us (for example, an order asking for a logo we cannot print). | \nAny payment taken is refunded. Email us if anything is unclear. | \n
| Refunded | \nWe issued a refund for the order or part of it. | \nAllow your bank a few days to show it. | \n
Every order follows the same path. Here is what to expect, using business days (Monday to Friday, excluding US public holidays).
\n| Step | \nTime | \nNotes | \n
|---|---|---|
| Order placed | \nDay 0 | \nConfirmation email sent. 24-hour change window starts. | \n
| Processing | \n1–3 business days | \nPrinting and packing. | \n
| Transit to US | \n7–14 business days | \nFree shipping. | \n
| Transit to Canada | \n7–14 business days | \nFree shipping. Duties may apply by destination rules. | \n
| Transit to Australia | \n7–14 business days | \nFree shipping. Duties may apply by destination rules. | \n
| Transit to New Zealand | \n7–14 business days | \nFree shipping. Duties may apply by destination rules. | \n
So in total, from order to door, plan on 1–3 business days of processing plus 7–14 business days in transit. A weekend or public holiday in the middle adds calendar days, not business days.
\nWhen a tracking number is available for your parcel, we email it to you, along with a link to follow it on the carrier’s site. Carrier updates can lag: a parcel may show no movement for a few days while it travels between hubs or crosses a border. That is normal and does not mean it is lost.
\nTips for reading carrier updates:
\nFirst, add up the full window: 1–3 business days of processing plus 7–14 business days in transit, counted from your order date. If that window has not passed, your parcel is not late yet.
\nIf the window has passed and nothing has arrived:
\nWe look into it with you and tell you what we find and what happens next. Every case is a little different, so contact us and we will help.
\nSpotted a mistake in your address? Email us at once. Within 24 hours of ordering we can usually fix it before production. Once a parcel has shipped, changes may not be possible; we will tell you what the options are. Full detail lives on Shipping & Delivery.
\nOrders to Canada, Australia and New Zealand may be subject to import duties or taxes depending on the destination country’s rules. A parcel held for duty payment shows a customs or held status. We do not collect sales tax or duties at checkout. If your carrier contacts you about a charge, email us and we will help where we can.
\nA team order with many lines usually travels together. If your order arrives in more than one parcel, each one may have its own tracking. If something seems to be missing from a delivered parcel, email us with the order number and a photo of what arrived and the label.
\nReturns run 60 days with a free return label, and refunds are issued within 7 days of receiving the return. See Returns & Exchanges and the Refund Policy. Personalised jerseys follow the rule on the Returns & Exchanges page.
\nEmail support@jerzo.shop with your order number in the subject. We reply within 24 hours on business days. You can also open a support ticket or browse the Help Center and FAQs.
\nJerzo, 10860 Knights Rd, Philadelphia, PA 19154, US.
\nYour order may still be in processing, which takes 1–3 business days. A tracking number, when available, is emailed after the parcel ships.
\nNo. We are an online store and every order ships to the address given at checkout.
\nWe offer one shipping method: free shipping to the US, Canada, Australia and New Zealand, with 7–14 business days in transit.
\nCheck that you typed the order number without the # sign and the billing email exactly as used at checkout. Still stuck? Email us.
\nYou order a custom two-stripe jersey on a Monday. Processing takes 1–3 business days, so it ships by Thursday at the latest. Transit takes 7–14 business days. Counting business days only, the jersey should arrive within the following two to three weeks. If it has not arrived once the full 14 business days of transit have passed, email us.
\nSame timing: 1–3 business days of processing, 7–14 business days in transit. A cross-border leg can show a long gap in carrier scans. Canadian import rules may apply duties or taxes depending on the parcel; if your carrier asks for a payment, email us before paying if you have questions.
\nTwelve jerseys in one order usually travel together. Processing stays 1–3 business days and transit 7–14 business days. If the order arrives in more than one parcel, each may carry its own tracking. Count the jerseys against your confirmation email when they land.
\nYou ship a youth jersey straight to a nephew in New Zealand. Enter his address at checkout, and his family receives the parcel. The tracking email, when available, comes to you as the buyer, so you can forward it.
\nDelivery problems are frustrating. We keep the process written, short and clear so you always know where things stand.
\nOnly enter your order number and billing email on this page. We will never ask for your card number, security code or password to track an order, by email or anywhere else. If you receive a message claiming to be us and asking for those details, forward it to support@jerzo.shop and do not reply.
\nDone all five and still no jersey? Email us with the order number. We will take it from there and keep you posted until it is resolved.
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