{"page":{"id":625,"title":"About Us","handle":"about-us","url":"https://jerzo.shop/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-08\">November 8, 2026</time></p>\n<section class=\"policy-summary\">\n<h2>Jerzo at a glance</h2>\n<ul>\n<li>What we sell: hockey jerseys. Custom ones you letter yourself, and blank ones with no logo at all.</li>\n<li>Cuts: adult S to 4XL, youth Youth S to Youth XL, women&#8217;s XS to 2XL, goalie cut S to 3XL.</li>\n<li>Shipping: free to the US, Canada, Australia and New Zealand, no minimum. Ships from the USA.</li>\n<li>Timing: 1–3 business days to process, then 7–14 business days in transit.</li>\n<li>Returns: 60 days, free return label. Refund within 7 days of receiving your return.</li>\n<li>Support: email only, <a href=\"mailto:support@jerzo.shop\">support@jerzo.shop</a>, reply within 24 hours on business days.</li>\n</ul>\n</section>\n<h2>1. What Jerzo is</h2>\n<p>Jerzo is an online store for hockey jerseys. That is the whole catalogue. No hats, no mugs, no novelty socks. Just sweaters for the ice, the bench, the pond and the stands.</p>\n<p>Every jersey we sell is one of two things. Either it carries the name and number you type on the product page, or it carries nothing at all. No crest you did not choose. No team name. No league mark. No player&#8217;s name on your back.</p>\n<p>That rule shapes everything on this site. It is why our product pages have name and number fields instead of a list of famous clubs. It is why our blank jerseys are truly blank. And it is why, if you ask us to print a logo you do not own, we will say no.</p>\n<p>We are an online-only business. Our business address is Jerzo, 10860 Knights Rd, Philadelphia, PA 19154, US. We do not run a walk-in shop at that address, and we do not take phone orders. Every question goes through email, which means every answer is in writing and easy to find again.</p>\n<h2>2. Who we make jerseys for</h2>\n<p>Hockey is played by a lot of people who will never see a pro locker room. Those are the people we serve.</p>\n<ul>\n<li><strong>Rec and beer-league skaters</strong> who want a jersey with their own name across the shoulders.</li>\n<li><strong>Pickup groups</strong> that need a light set and a dark set so two teams can split in ten seconds.</li>\n<li><strong>Goalies</strong> who are tired of jerseys that pull tight over a chest protector.</li>\n<li><strong>Parents</strong> of kids in learn-to-skate and house-league programs, who need a jersey that fits small shoulders.</li>\n<li><strong>Pond and backyard-rink players</strong> who want something warm-looking and a little loud.</li>\n<li><strong>Fans</strong> who want a hockey sweater to wear to games without wearing someone else&#8217;s brand.</li>\n<li><strong>Small clubs</strong> with their own crest, who need jerseys carrying the mark they actually own.</li>\n</ul>\n<p>If you fit one of those, you are in the right rink.</p>\n<h2>3. The range, line by line</h2>\n<h3>Custom hockey jerseys</h3>\n<p>The <a href=\"/product-category/custom-hockey-jerseys/\">custom collection</a> is where you put your own lettering on the back. Pick a design, a colourway and a size. Then fill in two fields: a name of up to 12 characters, and a number from 0 to 99. Most designs also let you pick a lettering style, straight block or arched block. A preview over the product image updates as you type, so you can judge length before you buy.</p>\n<p>Designs include a classic <a href=\"/products/custom-two-stripe-hockey-jersey/\">two-stripe jersey</a>, a <a href=\"/products/custom-diagonal-sash-hockey-jersey/\">diagonal sash</a>, a <a href=\"/products/custom-shoulder-yoke-hockey-jersey/\">shoulder yoke</a> that frames the name, and a <a href=\"/products/custom-lace-up-hockey-sweater/\">lace-up hockey sweater</a> with a choice of lace-up or crew collar.</p>\n<h3>Blank hockey jerseys</h3>\n<p>The <a href=\"/product-category/blank-hockey-jerseys/\">blank collection</a> has no lettering and no logo. Solid practice jerseys. Two-stripe hems. Chevron sleeves. A pinstripe body under a solid yoke. A smooth colour fade. A buffalo-check pond plaid. Pick one, pick a colourway, pick a size. Nothing else to fill in.</p>\n<h3>Goalie cut</h3>\n<p>The <a href=\"/product-category/goalie-cut-jerseys/\">goalie cut</a> is wider through the body and sleeves so it sits over pads. It comes blank or with name and number, in adult sizes S to 3XL and in youth sizes.</p>\n<h3>Youth</h3>\n<p>The <a href=\"/product-category/youth-hockey-jerseys/\">youth line</a> runs Youth S to Youth XL. Custom name and number, blank practice jerseys, a blank two-stripe that matches the adult version, and a youth goalie cut.</p>\n<h3>Lace-up collar</h3>\n<p>The <a href=\"/product-category/lace-up-collar-jerseys/\">lace-up collar line</a> gives you a choice at the neck. Lace-up for the old-time sweater look. Crew for a clean, closed neckline that sits flatter under a neck guard. Same body, same sizes, same price either way.</p>\n<h3>Women&#8217;s cut</h3>\n<p>Our women&#8217;s cut jerseys are narrower in the shoulders and shaped through the body. They come custom or blank in sizes XS to 2XL. If you wear pads underneath or like a loose fit, your usual unisex adult size may suit you better; the <a href=\"/size-guide/\">Size Guide</a> explains how to decide.</p>\n<h3>Your own crest</h3>\n<p>One jersey in the range takes your club&#8217;s own crest on the front. You paste a link to the crest image and tick a box confirming you own it or have permission to use it. The name and number go on the back as usual.</p>\n<h2>4. How a Jerzo jersey is put together</h2>\n<p>Our jerseys are long-sleeve, V-neck hockey jerseys in mesh fabric, 100% polyester. The design, colours, stripes, name and number are sublimated or printed into the jersey rather than sewn on as patches. There is nothing to peel off.</p>\n<p>Care is simple. Machine wash, tumble dry low. That is the instruction we give for every jersey in the range.</p>\n<p>We do not make claims we cannot back up. You will not see us talk about secret fabrics, lab tests or certificates. If a detail is not on the product page, ask us by email and we will tell you what we know, or tell you that we do not know.</p>\n<h2>5. How ordering works</h2>\n<p>The process is short on purpose.</p>\n<ol>\n<li><strong>Choose.</strong> Open a product, pick size, colourway and, on lace-up styles, collar.</li>\n<li><strong>Letter it.</strong> On custom jerseys, type the name and number. Check spelling. We print exactly what you type.</li>\n<li><strong>Check out.</strong> Payment methods are shown at checkout. Shipping is free.</li>\n<li><strong>Production.</strong> Your order is processed in 1–3 business days. We do not send a proof or mockup before production, so the preview and your typed text are the final word.</li>\n<li><strong>Shipping.</strong> The parcel ships from the USA and takes 7–14 business days in transit to the US, Canada, Australia or New Zealand.</li>\n</ol>\n<p>Ordering for a whole bench? Add one cart line per player, each with its own size, name and number. Mixed sizes in one order are fine.</p>\n<h2>6. The rule about names and logos</h2>\n<p>We print your name. We print your number. We print a crest you own. That is the list.</p>\n<p>We do not print the names or logos of professional teams, leagues, colleges, brands or characters. We do not print real players&#8217; names. If an order asks for any of that, we cancel it and refund it in full. This protects you, protects the people who own those marks, and keeps our store honest.</p>\n<p>Want to know more? Our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains what we print and what we refuse, and our <a href=\"/dmca/\">DMCA page</a> explains how rights holders can contact us.</p>\n<h2>7. Our promise, in numbers</h2>\n<table class=\"policy-table\">\n<caption>The commitments behind every Jerzo order</caption>\n<thead>\n<tr>\n<th scope=\"col\">Topic</th>\n<th scope=\"col\">What we commit to</th>\n<th scope=\"col\">Where to read more</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Shipping cost</td>\n<td>Free to the US, CA, AU and NZ, no minimum</td>\n<td><a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a></td>\n</tr>\n<tr>\n<td>Processing</td>\n<td>1–3 business days</td>\n<td><a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a></td>\n</tr>\n<tr>\n<td>Transit</td>\n<td>7–14 business days</td>\n<td><a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a></td>\n</tr>\n<tr>\n<td>Changes and cancellations</td>\n<td>Within 24 hours of ordering</td>\n<td><a href=\"/cancel-change-order/\">Cancel or Change an Order</a></td>\n</tr>\n<tr>\n<td>Returns</td>\n<td>60 days, free return label</td>\n<td><a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a></td>\n</tr>\n<tr>\n<td>Refunds</td>\n<td>Within 7 days of receiving your return</td>\n<td><a href=\"/refund-policy/\">Refund Policy</a></td>\n</tr>\n<tr>\n<td>Store credit</td>\n<td>Never expires</td>\n<td><a href=\"/refund-policy/\">Refund Policy</a></td>\n</tr>\n<tr>\n<td>Support</td>\n<td>Email reply within 24 hours on business days</td>\n<td><a href=\"/contact-us/\">Contact Us</a></td>\n</tr>\n<tr>\n<td>Your files</td>\n<td>Crest links and personalisation details deleted 30 days after delivery</td>\n<td><a href=\"/privacy-policy/\">Privacy Policy</a></td>\n</tr>\n</tbody>\n</table>\n<p>Returns on personalised jerseys follow the rule on our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a> page. Read it before you order a lettered jersey.</p>\n<h2>8. What we will not do</h2>\n<ul>\n<li>We will not invent urgency. No countdown clocks, no &#8220;only two left&#8221;, no fake visitor counters.</li>\n<li>We will not show reviews or ratings that customers did not write.</li>\n<li>We will not suggest famous team names in our personalisation fields.</li>\n<li>We will not describe a jersey as endorsed by anyone. Ours are our own designs.</li>\n<li>We will not add extras to your cart that you did not choose.</li>\n<li>We will not ask for your card number by email. Never send it to us.</li>\n</ul>\n<h2>9. Where we ship</h2>\n<p>We ship to four countries: the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum order. Parcels ship from the USA. Orders to Canada, Australia and New Zealand may be subject to import duties or taxes depending on the destination country&#8217;s rules; the <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page covers this. We do not collect sales tax at checkout.</p>\n<p>We do not currently ship to other countries. If your address is outside those four, checkout will not offer a shipping option.</p>\n<h2>10. Talking to us</h2>\n<p>Email is the only channel. Write to <a href=\"mailto:support@jerzo.shop\">support@jerzo.shop</a>. We reply within 24 hours on business days. Put your order number in the subject if you have one. For sizing questions, tell us the measurement of a jersey you already own and which Jerzo product you are looking at. For lettering questions, paste the exact text you want.</p>\n<p>You can also use our <a href=\"/submit-ticket/\">Submit a Ticket</a> page, which gives you pre-filled email subjects for each topic, or start at the <a href=\"/help-center/\">Help Center</a> to find the answer yourself. The <a href=\"/faqs/\">FAQs</a> cover the questions we get most.</p>\n<h2>11. Start here</h2>\n<ul>\n<li>Want your name on it: <a href=\"/product-category/custom-hockey-jerseys/\">Custom Hockey Jerseys</a></li>\n<li>Want it clean: <a href=\"/product-category/blank-hockey-jerseys/\">Blank Hockey Jerseys</a></li>\n<li>In net: <a href=\"/product-category/goalie-cut-jerseys/\">Goalie Cut Jerseys</a></li>\n<li>For the kids: <a href=\"/product-category/youth-hockey-jerseys/\">Youth Hockey Jerseys</a></li>\n<li>Laces or crew: <a href=\"/product-category/lace-up-collar-jerseys/\">Lace-Up Collar Jerseys</a></li>\n<li>Everything: <a href=\"/shop/\">Shop all</a></li>\n</ul>\n<p>Your name. Your number. Your ice. Or nothing on it at all. That is Jerzo.</p>\n<h2>12. A few honest notes</h2>\n<p>We are a small online store. We do not have a showroom, a call centre or a fleet of reps. What we do have is a clear catalogue, written policies with real numbers, and an inbox that gets answered.</p>\n<p>Colours on screen can look a little different from colours on fabric. Screens vary, and sublimated colour on mesh behaves differently from light on glass. If a colourway is important to match, for example with a jersey your group already wears, email us before ordering and describe what you are matching. We will tell you honestly whether we think it is close.</p>\n<p>Fades and plaids are printed patterns. Where exactly a fade turns from light to dark, or where a plaid line meets a seam, can shift slightly from one jersey to the next. That is normal for printed designs and part of how they are made.</p>\n<p>The live preview on custom jerseys is a guide to spacing and length. It is not a photograph of your finished jersey. Lettering size is set by our design for each style; very long names are printed smaller to fit across the shoulders.</p>\n<p>Business details: Jerzo, 10860 Knights Rd, Philadelphia, PA 19154, US. Email: <a href=\"mailto:support@jerzo.shop\">support@jerzo.shop</a>. These terms are governed by the laws of Pennsylvania; see our <a href=\"/terms-of-service/\">Terms of Service</a> and <a href=\"/privacy-policy/\">Privacy Policy</a> for the full text.</p>\n<p>Questions about anything on this page? Write to us. Short questions get short answers, and every answer comes in writing within 24 hours on business days.</p>\n","visible_characters":10235,"meta_description":"Jerzo sells hockey jerseys only: custom with your own name and number, or blank with no logo. Adult, youth, women's and goalie cuts, free shipping US/CA/AU/NZ.","parent":null,"published_at":"2026-11-08T01:13:15+00:00","updated_at":"2026-11-08T01:13:15+00:00"}}